Faq
How does Photostouchup work?
You can scan the image/photo and email it to us. Photostouchup will then examine the photo and then categorize it under retouch
up, manipulation or restoration services. After we examine the photograph,
we will get back to you with our estimate. You review and accept
the cost estimate, and make the advance payment by check, PayPal
or credit card. Upon receipt of payment, we will begin the restoration
work. It generally takes 24 to 48 hrs for the restoration work to
complete, after which we upload, scan or mail (either of the options)
the restored photo back to you. If you still feel that there are
some changes that need to be worked upon, we will incorporate the
final changes and upload the new image for your approval. Once you
approve the sample, we will email the high resolution, fully restored
photo(s) to you.
What resolution of file do we prefer?
Min. 300 dpi and B/W scan is acceptable
What if I have my pictures in hard copy format, not digital format?
Please scan them and send an electronic copy to us.
How do I get the coupon code?
Just click on the Facebook like button and then go to our Facebook page and click on the link for coupons (on the top left side of the screen).
What free services am I entitled to if I like you on Facebook?
We provide one free touchup to each of our Facebook fans.
Do you work on cell-phone photos?
Yes.
Do you have an office in our locality?
We are an online merchant, so all transactions take place via our website or over the phone.
Can you remove red-eye?
Yes.
Can you manipulate a photo to replace or add background/people?
Yes.
Can you restore photos with stains and molds?
Yes. We restore stained and molded photos.
Do you restore old artwork?
Yes. We restore old artwork, depending on the size of the
artwork.
How do I place an order?
You can place the order in either of the ways: You can
fill the
order form and follow the instructions
thereafter or, you can simply mail us at
contact@photostouchup.com You can also mail us a disc or CD at:
How long does it take to complete my order?
It depends on the photograph or the type of
restoration
work to be applied on it. It usually takes about 3-5 days, again,
depending on the damage or the type of work done on it. Please call
us for an estimate.
Do you restore or modify a product or a
commercial photo?
Yes. We have expertise in commercial
photo restoration and manipulation.
What form of payment do you accept?
We accept payment through:
Online
Payment: PayPal, credit card
Check
Wire
transfer
How do we contact you regarding other queries?
If you have any other queries, you can contact us at
contact@photostouchup.com